Terms & Conditions

Ordering

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18 years old. By placing an order via our website you are confirming that you are at least 18 years of age. We reserve the right not to deliver if we are unsure of this.

If you are buying wine, beer or spirits as a gift, the person receiving the wine must be 18 years of age.

We only sell to Hong Kong SAR, however export may be available to Mainland China so please contact us at sales@wineulove.com

We do not guarantee availability of all items or specific vintages on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to either select a suitable replacement, or another acceptable arrangement for the completion of your order. In the event that the vintage listed is no longer available we will substitute the next available vintage. Please state in the notes at checkout if you do not want a subsequent vintage, if you fail to state this in the notes we can still accept returns in accordance with our usual terms.

We reserve the right not to accept any order.

Prices

All prices are in Hong Kong Dollar.

Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time

Special offers & coupons

All special offers and discount coupons are only redeemable on Yong Chun Wine Cellar (Wineulove) web site.

All terms and conditions on special offers or discount coupons apply and you agree to be bound by those terms and conditions.

Special offers and discount coupons are non-transferable and may not be sold or auctioned.

Only one special offer or discount coupon can be used per order.

Delivery

Delivery charges are as stated in the delivery information section on Yong Chun Wine Cellar (Wineulove) website.

We guarantee delivery within seven working days of your order. This does not apply to out of stock items. If a product is unavailable we shall contact you and either arrange a new delivery date or agree on a suitable replacement.

Saturday delivery is available at an extra charge, please contact us on sales@wineulove.com if you require this service.

All deliveries are carried out by an independent courier.

The courier will only attempt to deliver the product twice, after which the courier will leave a calling card with a number for you to contact them and make you own arrangements with them for a suitable delivery time.

If no attempt is made in contacting the courier, after 21 days the purchase will be returned to us. We reserve the right to pass on the cost of return delivery in this event.

If you choose to have your order left with a neighbour or outside your premises we cannot hold any responsibility for loss whatsoever.

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.


Returns & Cancellations

We aim to supply our wines in excellent condition however should any wine be faulty we will provide a full refund or replacement. This does not affect your statutory rights. We may require faulty bottles to be returned to us.

You may cancel your order at any time before delivery.

To cancel your order please contact us at sales@wineulove.com

You may not to cancel your order after receipt of the goods.

Once the goods have been received and checked all refunds will be made within 30 days.

In case of breakage of any bottle upon delivery, you must notify Yong Chun Wine Cellar as soon as possible at sales@wineulove.com. Upon notification you may choose to either return the broken bottles or the entire case.

Returned goods should be sent in the original box in which you received your goods.

Upon receipt of the broken bottles we will replace them free of charge.

All returns, either due to breakage or cancellation of order, shall be arranged by a courier of Yong Chun Wine Cellar choice.

The returns and cancellations policies above listed do not affect your statutory rights


Payment

Bank Transfer
You may choose to pay by bank transfer upon checkout but we will not ship your order until the funds are received into our account.

Bank Transfer can take three days or more before we receive the money. Please allow sufficient time for clearance.* If your order is urgent we recommend you deposit cash in our bank account as a bank transfer payment may be delayed.

Cash on delivery (COD)

We prefer payment by bank transfer or bank in cash.

If you still want to pay  COD please check with us beforehand, this service is not  available to all area:-

(1) COD is not available at Outlying Islands & Remote Areas Delivery.

(2) Please note delivery days and times may vary from our normal schedule for COD payments


We reserve the right to cancel or reschedule delivery of any COD order without notification.

If in doubt we suggest you contact us or Tel: 3595 1522 (Mon-Fri, 10am-7pm) to arrange a COD before placing an order.

Privacy Policy

For detail please see our Privacy Policy section on Yong Chun Wine Cellar (Wineulove) web site.

General

All persons, individual and corporate, are prohibited from providing hypertext or other links to Yong Chun Wine Cellar Wineulove) web site, other than to our home page, from their own web site or from a third party’s web site, without our prior written consent.
Yong Chun Wine Cellar may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.